Rental conditions in the Raven Rent describe the rules that order the booking and help avoid misunderstandings before picking up the car. We operate in the sports and premium car segment, which is why we focus on clear communication: what is required for rental, what is the issue and return, what are the rules of bail or options without bail, as well as how we approach logistics (Zakopane, Kraków, delivery to address, Balice airport).
If you have a question that's not on this page, take these terms as a base. As soon as possible, we will specify everything in response to a short request with a deadline and a selected car.
Basic requirements for rental
Renting a sports car or premium requires several basic conditions. This is a standard in the industry and a safety component for both parties.
- ID: valid document confirming the details of the tenant.
- Driving licence: valid according to the vehicle category.
- Contact details: telephone number and email address for confirmation and communication.
- Acceptance of conditions: confirmation of rental and liability rules during the use of the car.
Depending on the model and scenario (e.g. wedding rental, transfers, intensive route) we can ask for additional details of the use plan to offer the best and safe solution.
Reservation and confirmation
We treat the reservation as a process to give you certainty of car availability and transparent rules. This is most often done in a few steps: choosing a car, setting a term, logistics reception and confirmation of conditions.
Car pickup: Zakopane, Kraków, delivery to the address
The simplest option is reception at our base in Zakopane. This solution minimizes logistics and gives the greatest time flexibility. If you need comfort, we can also arrange a delivery to the address or issue at another point, including Krakow. Details of the delivery are described in the service: delivery of the car.
In practice, two elements matter in the arrangements: the exact place and the time window. This makes the car liquid, and you go straight on the road.
Balice Airport: issue after arrival
The airport scenario is possible after the details have been established in advance. This is an option for people who want to have a car ready to go without looking for a rental point and without queues. If you are planning a variant like this, look here: rental car - airport Balice.
In the request, specify the flight number (if you have one), the time of landing and the planned time of taking over the car. This facilitates logistics and allows you to match the release to the real course of travel.
Car return and settlement
The refund is made at the place and time set for booking. If you know that you need a return in a place other than a receipt, you should add it at the question stage. This scenario can sometimes be possible, but requires a logistics match.
Three things are important when returning: the condition of the car, the completeness of the equipment and compliance with the fuel and mileage arrangements. This makes the settlement quick and clear.
Fuel, mileage and style of use
The fuel and mileage rules are set clearly during the booking, as they vary depending on the car and the script. In the case of sports cars and premium is the standard that the conditions are tailored to a particular booking.
- Fuel: We confirm the rules of return of fuel at issue.
- Run: If you are planning a longer route, add approximate kilometres. This allows you to choose the best variant.
- Driving style: we expect responsible use according to the regulations and purpose of the car.
If you want to rent a car for a longer tourist trip, a good starting point is also the website: rental for tourists.
Bail and bail option
Depending on the model and the rental variant, bail or no bail may apply. This depends, among others, on the class of the car and the script. The important thing is that we confirm the rules before receiving, so that you can be absolutely clear in what variant you are driving in.
If you are interested in hiring without bail, please write it immediately in the question. Then we will match the available cars and conditions to your script. The website is also helpful: non-coup rent.
Insurance and liability
The fleet cars are prepared and issued to a fixed standard. During the booking we clarify the issues of liability for damages and the procedure for handling a road accident. It is crucial that you do not act on your own in case of any incident, just contact us and apply to the findings.
If damage or collision occurs, the speed of information, the location of the event and the basic facts are important. This allows us to help in the correct procedure and reduce stress on your side.
Moving abroad
Going abroad is a subject that always requires an individual arrangement. If you are planning to cross the border, enter this in the query with the direction and length of the departure. This allows you to choose a car and rules in such a way that everything is in accordance with the conditions.
Rent with driver (VIP Chauffeur)
If you do not want to drive, you need transfer or hourly service, you can rent with the driver as a separate variant. This is a good solution for business meetings, events, weddings or situations where discretion and comfort are important. Details can be found here: rental car with driver.
Cars for weddings and events
Renting a car for a wedding, photo shoot or event often requires clarification of the times and place of substitution. Logistics is just as important as the model of the car. If you plan such a scenario, describe: the place, the start time, the planned time and whether the driver is to be.
Delay, extension and change of booking
If you know that you may be late or need to extend the rental, let me know as soon as possible. Usually you can adjust the solution, but it depends on availability of the car and subsequent reservations. The worst option is the lack of information, so we focus on quick contact and direct determination.
What we do not do and what we expect (safety rules)
Premium rental and sport is a pleasure, but also a responsibility. We expect the use of the car according to regulations and basic sense. We do not accept scenarios that endanger the car or third parties or misuse.
- Non-approval of illegal use: breaking regulations, racing, safety-threatening actions.
- Car liability: care of the interior, equipment and condition of the vehicle.
- Clear communication: If something happens, you report it right away.
Additional driver and use by another person
If the car is to drive a different person than the one who reserves, report it before the release. We then determine the usage option and clarify what data is needed to confirm. In the premium segment and sport it is important, because responsibility and communication during rental must be unambiguous.
Purity, interior and usage rules
We expect the car returned in a reasonable state. Normal traces of use during the journey are natural, but we make sure another person gets a car in the same standard. If you are planning a longer route, a trip with children, sports equipment or animals, you may want to write about it in an inquiry. This makes it easier to pick a car and set practical rules.
- Smoking: We don't accept smoking in the car.
- Animals: possible in selected scenarios after prior determination.
- Transport of goods: If you're carrying a non-standard luggage, you better pick a car with the right interior.
Mandates, road charges and liability for infringements
During the rental, you are responsible for complying with the road rules. In the case of parking tickets, parking fees or tolls, the settlement shall depend on the calculation and the time limit within which the information returns to the owner of the vehicle. The important thing is not to leave the subject unin touch, just to report the situation if anything happens.
Payment, confirmation and invoice
Confirmation of the booking and payment rules are set before the car is released. If you need invoices or corporate settlements, add this in the message at the query stage. Thanks to this we will prepare the right data and do not need to return to the topic on the day of receipt.
Cancellation and modification of the plan
We understand that plans can change. Best practice is simple: the sooner you let me know, the more options you can offer. If you change the date, instead of canceling, you can often transfer your reservation to another available slot. We always confirm the solution in the news to make things clear.
FAQ: rental conditions
Contact and reservation
Simply send a message with a deadline, a car or class and a place of receipt and return. We will respond with availability, valuation and confirmation of the rules for your reservation.
How to describe your implementation so that the offer is hit
If you want us to adapt your car and conditions quickly, describe your plan as specifically as possible: date, city of receipt, rental time and short scenario. Just a few sentences: whether it is a weekend in Krakow, a trip to the mountains, a wedding, a business or a transfer. If the plan includes stops, add them immediately. As a result, the valuation and the limit of kilometres will be tailored to the real route, and the whole will remain predictable.
It's a simple detail that makes a big difference: fewer questions, faster arrangements and a better matched car. And on the day of implementation, only the most important thing remains: the comfort of driving and calmness.
See also
Related subpages to help compare options and quickly move to booking.